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Host/Hostess - Beer Hall at HQ

Job Description:

The host will be the first point of contact with guests as they enter the space. They should be pleasant and knowledgeable and have a knack for helping people feel comfortable. It is essential for them to be able to concisely and effectively convey the service model to guests in order to set the appropriate expectations for their experience. They will also be in charge of answering the phones which concerns answering questions, taking keg orders, and taking to-go orders. They will need to be comfortable communicating with the kitchen and food runner about to-go orders and be able to multi-task and keep a busy area organized throughout a shift. They will be in communication with servers about table availability and be able to guide guests to the appropriate seating area, and answer questions about merchandise—directing guests to the appropriate place to check out if necessary. They will also be responsible for directing business visitors to other departments.

SFBC Beer Hall Host job duties

• Welcome guests with information and be able to clearly, patiently, pleasantly answer questions
• Guide customers to appropriate seating/direct guests to appropriate department
• Coordinate with floor staff on available seating/tables
• Maintain waitlist if necessary
• Answer phones and take to-go orders
• Expo to-go orders from kitchen window and keep window clear for dine-in
• Open and close host station register
• Maintain clean entryway and host station
• Make sure guests get assistance with merch if they’d like to purchase items

Please email your resume to barbie@santafebrewing.com

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